Refund Policy

Current as of August 25, 2026 The final contact block can be used for questions specific to an order or request.

Returns and exchanges we accept

We accept mailed returns for both defective and non-defective merchandise, and exchanges are available. A non-defective return may be requested because you changed your mind, preferred something else, or selected the wrong item. We also handle products that arrive damaged, faulty, incorrectly shipped, missing parts, or materially unlike the description. The requirement is presented here as a distinct step for easier reference.

Condition and request period

A request must be made within 30 days after delivery. Every return must be a new item that is unused and remains in its original condition, with the original packaging, tags, and included accessories retained. Having the applicable purchase information ready can make a review more efficient.

Mailing instructions and costs

Returns are completed by mail. A free return label is included in the package, and we do not charge a restocking fee. Do not send merchandise back before receiving authorization from us. The final contact block can be used for questions specific to an order or request.

Starting a request and receiving a resolution

Provide the order number, checkout email, and an explanation. For damage, a defect, an incorrect shipment, missing parts, or a material description issue, we may request photos or video of the item and packaging. Exchanges depend on available inventory. After approval, a refund is returned to the original payment method and processed within 10 days. The requirement is presented here as a distinct step for easier reference.