Shipping Policy

Current as of August 24, 2026 The requirement is presented here as a distinct step for easier reference.

Order scope and timing

This policy applies to physical goods ordered from our U.S. store. We normally prepare an order in about 1–2 business days, followed by an estimated 3–5 business days in transit. Delivery estimates are not guarantees, and any free-shipping offer for a U.S. destination is determined only by the terms shown at checkout. Having the applicable purchase information ready can make a review more efficient.

Address and tracking

Please provide a complete delivery address and an accurate email address and phone number. When tracking is available, we send or display carrier updates using the order information supplied at checkout. The final contact block can be used for questions specific to an order or request.

Delivery problems

For a delay, suspected loss, delivery scan without receipt, or transit damage, contact us promptly. Keep the packaging and provide the order number, checkout email, tracking number, and clear photographs when damage is involved so we can review the record and work with the carrier. The requirement is presented here as a distinct step for easier reference.

Carrier coverage, destination limits, parcel dimensions, restricted locations, and local rules may prevent service. Ask us about an order by including the destination and the identifying details listed above. Having the applicable purchase information ready can make a review more efficient.